So, here you are. You have done something that has hurt another. You feel horrible. You just want to fix things. Make everything all better. What should you say? What can you say?
First of all, talk. Talk to the person. Communication is key. You can’t run away from your mistakes. Tell them you are sorry. Be genuine. Don’t back up your “I’m sorry” with an excuse. You hurt someone. Take ownership. Ask them how they feel? Ask them what you can say to make things better. Listen to what they have to say. Look them in the eyes. Make sure you are in a quiet, uninterrupted space. Ask them, explain to them how you can/will, change your actions in the future. This will help to open the door to how things might be repaired, if they are able.
So often we apologize and then immediately jump into defending ourselves. We are trying to justify our actions and make ourselves feel better, but what is that saying to the other person? By justifying our actions we are saying we had a right to hurt this person. Of course, you want to protect yourself, but you still hurt another and you should take ownership of that mistake. Acknowledge you were wrong. No one is perfect. We all do things we wish we could take back. Look at how you have wronged another and grow. Learn. Really, truly apologize.
Depending on how you hurt this person, and who the person is, repairing this relationship might be easy or impossible. But, regardless, of the end game. The best thing you can do to show another that they are valued and didn’t deserve what you did to them is to buck up and admit you were not right. End the excuses.