So, here you are. You have done something that has hurt another. You feel horrible. You just want to fix things. Make everything all better. What should you say? What can you say?
First of all, talk. Talk to the person. Communication is key. You can’t run away from your mistakes. Tell them you are sorry. Be genuine. Don’t back up your “I’m sorry” with an excuse. You hurt someone. Take ownership. Ask them how they feel? Ask them what you can say to make things better. Listen to what they have to say. Look them in the eyes. Make sure you are in a quiet, uninterrupted space. Ask them, explain to them how you can/will, change your actions in the future. This will help to open the door to how things might be repaired, if they are able.
So often we apologize and then immediately jump into defending ourselves. We are trying to justify our actions and make ourselves feel better, but what is that saying to the other person? By justifying our actions we are saying we had a right to hurt this person. Of course, you want to protect yourself, but you still hurt another and you should take ownership of that mistake. Acknowledge you were wrong. No one is perfect. We all do things we wish we could take back. Look at how you have wronged another and grow. Learn. Really, truly apologize.
Depending on how you hurt this person, and who the person is, repairing this relationship might be easy or impossible. But, regardless, of the end game. The best thing you can do to show another that they are valued and didn’t deserve what you did to them is to buck up and admit you were not right. End the excuses.
As I have gained more roles in my life—mother, wife, daughter, and business owner—I have had to take more charge of my time. I have become more direct and less passive in the way I communicate. I am setting stronger, healthier boundaries. But, it took some time and some changes in the language I was using to really be successful with those boundaries.
I used to say “Because of xyz, I am unable to..” The use of the word “unable” made myself seem small. It came off as I am not the one making decisions for my own life. Instead, I now say “xyz happens, therefore I will not…” Such as “I spend time with family on Friday nights, so I will not be attending your event” or “I have my money in somewhere, I will not loan it out now.”
Forget the word “unable”
Forget the word “unable.” Remove it from your vocabulary. You are not small. You are the decision-maker in your life. You make your own rules. Don’t let other people think they can have control over your plans, your money, your life. You are the master of your world. Take charge in the language you use, so you don’t come off as passive.
I hear from clients all the time that they feel stretched too thin, they are afraid to disappoint people by standing up for themselves. This is why we tend to use the more passive language, but that can have a counterproductive effect. By not being direct in our language it can be perceived that the boundary we are setting is not really important. That it can easily be changed. Using direct language makes it more concrete. It is setting a rule and showing people you won’t budge, and you know what everything will be fine. You will feel more in control and more relaxed and people will grow to respect those boundaries you have set.